Order History / Password Recovery
Personal information relating to you and your order history are only available if you provide the correct email address and password or previous order number to “my account”.
If you forget your password, you can reset it and we will send you an a new randomly generated password to the email address on your account. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. The only credit card information available upon login is the last four digits of a credit card.
The E-mail information we receive form you will be use in promotional efforts. We will keep you updated on new artists, trunk shows and promotions and special events. If you would not like to receive these promotional e-mails either click here (email@example.com) or simply unsubscribe when you receive the first e-mail and that e-mail address will be automatically and permanently removed from our e-mail system.
Change of Address or E-Mail information:
E-Mail Address/ Password: Users can update their email address and change their password to their account once logged in, in the “my account” section of the website.
Change Shipping or Billing Address: if you want to change any shipping or billing
information please e-mail firstname.lastname@example.org and include in the subject title “Change Address” we will make the requested adjustments in our system. Please include both the old address and the new address. We will not accept phone calls for these changes, e-mails only.
Shipping to an address other than your billing address
To protect against fraud we take extra steps to be sure that an item shipped to an address other than your billing address is a legitimate charge to your credit card. You may receive a phone call to verify your credit card information so please include all contact information. If the item is a gift, please include a private number. This verification may delay the shipping time of an order by a day or two. Please understand that this is done for protection against credit card fraud.
Each order retains both billing and shipping information. Each order also retains encrypted credit card information.
Your online credit card transactions are secure with SusanCampbellJewelry.com. We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone.
Errors and Inaccuracies
Although we try to always have up-to-date information on this site; it is not possible to be sure that there are no errors. This website may contain mistakes which may relate to products’ pricing and availability. We reserve the right to correct these errors, even after an order has been submitted. We can also change or update the current information at any time. We apologize for any inconvenience this may cause.